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Rush my passport reviews fedex1/12/2024 If I leave a message, they don't call back. I have called multiple times over the past few days. Now my flight leaves in four days, with no passport or contact from them. No problem, right? Contacted and selected the 7-9 week service. Unfortunately, after booking, I discovered that my passport expired and our trip was in 10 weeks. I booked an international vacation with my wife and friends. My travel plans ruined because didn't Rush my passport. all fake!!!! WHAT A SCAM!!!!!! DO NOT!!!!! trust this company - TOTAL SCAM The only thing I which worked was the overnight return of my OLD passport after we cancelled because they had not sent it anywhere! lol! Date of experience: Update: Original order was placed 4/13, red flagged for untrue causes, resent several items, promised date 5/5, then pushed to 5/12 for no reason, we canceled on 5/2 - passport was returned within the next day, HOWEVER, passport package came from Palm Beach, so all this time this company had not even attempted to submit the passport with the Department of State and the documents were sitting on their desk! Every time when we called the clerk told us a different lie, from the passport is already at the DOS, to we do not know where it is, to it will come soon, to "you made a "smutch on the application" please resend. DO UNDER NO CIRCUMSTANCE RELY ON THIS COMPANY! THEIR SUPPOSEDLY FEDEX COOPERATION MEANS ABSOLUTELY NOTHING. As of now I lost two tickets to Europe amongst other cost the delay has caused me. REALLY no passport left! VERY DISAPPOINTING. and in addition every person I get on the phone (if I do) says my passport is at a different place. Rush My Passport is AMAZING!īUYER BE AWARE - if I could give it a 0 or -10 I would! BUYER BE AWARE! Not sure this company knows what they are doing. My documents were received on the April 13th, my passport issued on April 28th, and it was at my door on May 3rd (well before my travel date in June). To get through to a person, you do need to choose the proper options on the phone menu and wait 20-30 minutes (obviously because they’re very busy being friggin AWESOME) - so listen to the options carefully, be patient, and stay on the line. I will admit that I called customer service about 8 times (they’re probably tired of hearing my order number -sorry), however they were always very helpful. I purchased the 1 week package, but because of my travel dates I was downgraded to the 2 week package (it sounded weird to me and honestly made me a nervous). My passport was stolen last year, and the love of my life and I were planning a vacation outside of the country. While I was a little skeptical with some of the negative reviews, but am VERY happy with the results of using Rush My Passport. I have never dealt with anything this frustrating in my life!!!! WHAT MORE DO YOU NEED?!?!? PLEASE, IM GOING TO MISS MY WEDDING. 2 days later I get an email saying they need my name change document but I sent that out with the first package. I had to argue for them to pay it because they told me it that one document is all that was needed! I got the shipping label from them and sent out that document they wanted. The next days I receive an email saying they need another document and they expected me to pay for shipping. After that I was told to resend ONE document so I did. I had to contact them again to for a refund I still haven’t gotten back. They then charged me TWICE for the government fee. I didn’t even know that was a thing - and they should have called me!!! I was forced to upgrade to the expited package which was a whopping 600! Versus the 100 I originally spent on shipping. I Find out they held my passport for a month without letting me know or calling me because the check was written in red ink. It has been days so I decided to go through one of their other telephone options. I called to check on the status and but no one picked up or returned my voice mail multiple times. By the time I get it back I’m going to miss my wedding.
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